Support
At Harmony by Agas we want your experience to be as good as the care we give you at the clinic. If you have any question about treatments, products, appointments or orders, on this page you will find all the ways to contact us and the answers to the most frequent enquiries.
1. How to contact us
- WhatsApp: +34 649 674 923 — the quickest route during working hours.
- Telephone: +34 918 549 377 (Coslada and Torrelodones switchboard).
- General email: estetica@harmonybyagas.com
- Torrelodones email: famedtorrelodones@clinica-famed.com
- Web form: through the Contact page.
We answer every message in less than 24 working hours. Messages received at weekends or on public holidays are answered on the next working day.
2. Opening hours
| Premises | Hours |
|---|---|
| Coslada · C/ de los Almendros, 3 | Monday to Friday · 10:00 — 19:00 |
| Torrelodones · C. Juan Van-Halen, 9 | Monday to Friday · 10:00 — 19:00 |
3. Appointments and consultations
How do I book my first consultation?
You can book through the web form, by WhatsApp or by calling whichever premises you prefer. The first consultation is an assessment: we talk to you, examine you and propose a personalised plan, with no obligation.
How much does the first consultation cost?
The amount is applied as a credit towards the first treatment. Ask us about the current amount when you book.
Can I cancel or change my appointment?
Yes, at least 24 hours in advance at no cost. Cancellations at shorter notice may entail the loss of the booking credit, since we set aside a scheduled slot for you.
4. Online orders
How long does my order take?
24-72 working hours to mainland Spain. Balearic and Canary Islands 3-7 days. Free collection at the clinic is available.
Can I return a product?
Yes, you have 14 calendar days from receipt to withdraw from the purchase. See the details in our Sales Policy. For reasons of hygiene we do not accept the return of opened products.
How do I receive my invoice?
We send you a receipt by email after the purchase. If you need an invoice made out in your name with your tax details, state this in the order comments field or write to us.
5. Treatments: frequently asked questions
Do I need a medical assessment before treatment?
Yes, always. Any aesthetic medicine procedure requires a prior consultation with Dra. Ava or her medical team. The assessment does not commit you to engaging anything and it is what allows us to offer an honest, personalised plan.
What guarantees do you offer regarding results?
We guarantee transparency, honesty and the best standards of medical quality. Aesthetic results depend on each patient, their anatomy, their habits and their response to treatment. At the consultation we explain what you can realistically expect and we never promise impossible results.
Do you accept finance?
Yes, we offer finance options through partner institutions for treatments from a certain amount upwards. Ask about it at the clinic or by WhatsApp.
6. Other resources
Last updated
04 de September de 2026
¿Dudas?
Escríbenos a estetica@harmonybyagas.com o llámanos al +34 918 549 377.