Sales Policy

These General Terms of Sale govern the purchase of products and the engagement of services on harmonybyagas.com, as well as at the physical premises in Coslada and Torrelodones. Placing an order or signing a treatment consent form entails express acceptance of these terms.

1. Identification of the seller

Harmony by Agas — Ava Guila Ardila Soto (NIF [pending]). Professional address: C/ de los Almendros, 3, 28821 Coslada, Madrid. Email: estetica@harmonybyagas.com.

2. Products and services

The Website offers two categories:

• Medical-aesthetic services: in-clinic treatments, personalised plans, programmes and training. Engaging them requires a prior medical assessment where healthcare procedures are involved.
• Products: cosmetics, micronutrition and functional nutrition, selected on medical criteria.

The prices shown include VAT. They may be amended at any time without prejudice to orders already confirmed.

3. Purchase process and formalisation

1. The customer adds the product to the basket or requests the service via WhatsApp.
2. The customer is provided with an order summary including description, amount and taxes.
3. Payment is made by the available means (see point 4).
4. Confirmation is sent by email with the receipt or simplified invoice.

4. Means of payment

• Bank card through the Redsys gateway (TLS encryption).
• Bizum (occasional transfers on request).
• Bank transfer for orders from a given amount upwards.
• Payment at the clinic by card or cash (in-person services).

We do not store card data. Transactions are processed directly on the banking gateway.

5. Delivery and timescales

• Standard delivery to mainland Spain: 24-72 working hours from confirmation of the order.
• Balearic and Canary Islands: 3-7 working days. The Canary Islands may be subject to customs duties and IGIC not included in the price.
• Collection at the clinic: free of charge, available at the Coslada and Torrelodones premises.

Delivery charges are calculated in the basket before the order is confirmed. Orders from the amount indicated at any given time upwards are delivered free of charge.

6. Right of withdrawal

In accordance with Real Decreto Legislativo 1/2007 (Ley General para la Defensa de los Consumidores y Usuarios), you have 14 calendar days from receipt of the product to withdraw from your purchase without having to give any reason.

To exercise it, write to us at estetica@harmonybyagas.com stating: order number, product and reason (optional). Return the product to us in its original packaging, unused and in perfect condition, within a maximum of 14 days from the notification.

Once the product has been received and checked, we will refund the amount to you (including the standard outbound delivery charges) within a maximum of 14 days, by the same means of payment used for the purchase. Return costs are borne by the customer, except where the product is defective.

7. Exceptions to the right of withdrawal

In accordance with Article 103 RDL 1/2007, returns are not accepted in the following cases:

• Products that have been opened, for reasons of health protection or hygiene (cosmetics, micronutrition, functional nutrition).
• Services fully performed where they have begun with your express consent.
• Products personalised or made to the customer's specifications.

8. Guarantees

Products carry the 3-year legal guarantee for lack of conformity (Art. 120 RDL 1/2007). If you receive a product that is defective or does not correspond to your order, contact us within a maximum of 14 days from receipt and we will replace or refund it at no cost to you.

9. Medical services: specific terms

• Every medical intervention requires a prior assessment, written informed consent and the patient's signature.
• The Provider may refuse to carry out a treatment if, in its clinical judgement, the safety indications are not met.
• Appointments must be cancelled at least 24 hours in advance; otherwise, a penalty equal to the amount of the booking may be applied.
• Treatment vouchers are personal and non-transferable and are valid for 12 months from purchase unless expressly stated otherwise.

10. Customer service and complaints

For any complaint or enquiry, contact us at estetica@harmonybyagas.com or call +34 918 549 377. Official complaint forms are available to consumers at each of our premises.

In accordance with Regulation (EU) 524/2013, consumers resident in the European Union may access the Online Dispute Resolution platform to resolve disputes relating to online purchases.

11. Applicable law

These terms are governed by Spanish law. For the resolution of any dispute with consumers, the parties submit to the Courts of the consumer's domicile.